Terms & Conditions

1. These terms and conditions ("Terms") help to keep the www.dormeo.co.uk website a safe place to trade and set out the full extent of any agreement reached between you and in connection with the www.dormeo.co.uk website ("the Site"). You should understand that by placing an order, you accept the following terms and conditions:

Dormeo UK
Customer Services 
Impact House
Greatbridge Road 
Romsey
Hampshire, SO51 0AD 

  2: Your contract for purchases made through the Site is with Dormeo UK, which is a trading name of United T & C Limited t/a Dormeo UK and you undertake that any and all goods ordered by you are for your own private and domestic use only.

3: You must be at least eighteen years old to place an order on this site. If you are under eighteen, you may only order in conjunction with, and under the supervision of, a parent or guardian. 

4: You agree that e-mail can be used as a long-distance means of communication.

5: No contract for the sale of any product will subsist between you unless and until Dormeo UK accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Dormeo UK sends the e-mail to you (whether or not you receive that e-mail). 

6: This confirmation e-mail amounts to an acceptance by Dormeo UK of your offer to buy goods from Dormeo UK or a third-party supplier that is engaged on your behalf by Dormeo UK. 

7: The confirmatory e-mail will also contain a link to the www.dormeo.co.uk website where these terms and conditions are displayed, and may be amended in accordance with paragraph 39 below from time to time. 

8: You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it. 

9: Dormeo UK will not pass on your credit or debit card details to any third party. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. 

10: You undertake that all details you provide to Dormeo UK for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. 

11: If there are any changes to the details supplied by you it is your responsibility to inform Dormeo UK as soon as possible. 

12: All purchases are non-transferable. 

13: You may cancel your order at any time prior to your order being processed by clicking on the 'remove' link next to the product ordered on the 'my order' page on the website. We can also accept cancellations by email to welcome 'at' Dormeo.co.uk or by post or by telephone during normal office hours (details on the 'contact us' page of the website). You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order by sending the notice of cancellation by email ensuring that you quote your name, address, and order reference number; or where you have already received the goods, returning the goods to Dormeo UK unopened together with the original invoice.
Dormeo UK will refund you the purchase price of the goods via BACS payment, upon supplying the relevant account details. Where appropriate Dormeo UK shall refund any additional customs duties borne by you on receipt of the relevant customs receipt. If you have any complaints about an online transaction, please get in touch with our Customer Services team by phone at 0800 625 0134 or via email to [email protected]. If you would like to escalate your complaint, the European Commission has set up an online service to resolve disputes about online transactions. Please visit the Online Dispute Resolution website.

14: Once Dormeo UK receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Dormeo UK from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Dormeo UK in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Dormeo UK. 

15: Where defective goods are returned there will be no charge made for return. Dormeo UK reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected. 

16. All calls to Dormeo customer services or the Dormeo order line may be recorded for training and monitoring purposes. 

17: This section applies only to the extent permitted by law. For the avoidance of doubt, Dormeo UK do not exclude or limit any liability for 
(a) personal injury (including sickness and death) where such injury results from Limited's negligence or wilful default, or that of Dormeo UK's employees, agents or subcontractors or 
(b) fraudulent misrepresentation. 

18: Dormeo UK does not accept liability (except as set out below) for any errors and omissions and reserves the right to change information, prices, specifications, and descriptions of listed goods, products and services. 

19: If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price.
We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms. 

20: Dormeo UK will do its best to correct errors and omissions as quickly as practicable after being notified of them. 

21: To the fullest extent permitted by law, Dormeo UK is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Dormeo UK does not represent or warrant that the information accessible via this site is accurate, complete, or current. 

22: In the unlikely event that you receive goods that were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Dormeo UK of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods.

23: You and Dormeo UK will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract. 

24: The products sold on the Site are provided for private domestic and consumer use only. Accordingly, Dormeo UK does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property, and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Dormeo UK. 

25: All products are covered by a twelve-month manufacturer's warranty. If your product develops a fault while under warranty, please contact Dormeo UK and we will advise you where to send it for repair. It is a "return to base" warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

26: Every purchase you make shall be deemed performed in England. English law shall govern every aspect of the contractual agreement concerning purchases made from the Site. 

27: Dormeo UK aims to arrange shipment of all in-stock items within 14 days of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.  We are not able to supply dates our suppliers may get an item in stock. 

28: Our standard Returns Policy applies to all purchases from Dormeo UK.

29: The period stated within which you will receive your order is approximate and relates to working days. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us. All products must be opened within 30 days of the warranty and sleep trial are void.

30: Title to any product ordered will pass to you once Dormeo UK has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

31: Dormeo UK can deliver to anywhere within the UK, there may be extra charges to the Highlands and Scottish Islands addresses.  We are sorry but we cannot deliver to the Channel Islands or Gibraltar.

33: We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

34: We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment. 

35: No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision. 

36: You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control. 

37: In these Terms, "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered), and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely. 

38: Subject to the licence granted to you to use the Site, Dormeo UK reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from the use of Dormeo UK and its affiliates' trademarks, trade and business names, and service marks under this Agreement will vest in Dormeo UK and its affiliates, as appropriate. 

39: It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Dormeo UK tracks the electronic 'fingerprints' of every order placed on Dormeo.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. 

40: We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:-
(i) you fail to make any payment to us when due; 
(ii) you breach the terms of this Agreement (repeatedly or otherwise);
(iii) when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; 
(iv) we suspect you have engaged, or about to engage or have in any way been involved, in fraudulent or illegal activity on the Site. 

41: Dormeo UK may amend these Terms from time to time, and place the new version on the Site. When Dormeo UK do so, it will mention the fact on the 'ordering information' page of the site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site.
Your continued use of the Site following Dormeo UK's posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site. 

42: These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between and you relating to your purchase.
Dormeo UK advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Dormeo UK. We will store a copy of the contract entered into by you with Dormeo UK you are advised to read (and are responsible for reading) fully all information on this website. 

43: If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected. 

44: These Terms are subject to the laws and exclusive jurisdiction of England 

Delivering your order we can only deliver to addresses in the UK, including the Channel Islands and BFPO. We are working hard to deliver your item as soon as possible, but please allow 14-21 business days. Orders to BFPO may take a day or two longer. 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

VAT Charges All online orders include VAT at the prevailing standard rate. 

Card Security The small padlock logo at the bottom of your browser confirms you are using a secure site. When your order is passed to us credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website, and we do not send the number in your email confirmation. 

Selected products come with a manufacturer's warranty, please see individual products for all warranty information. In addition to this we have a 60-day no-quibble money-back guarantee, so you can "buy it and try it". Refund excludes all postage and packing fees. The Guarantee only applies to the original purchaser and the original proof of purchase must be supplied in order to prove that this has been purchased from an authorised supplier. The guarantee is not transferable and will not apply or be transferred to exchanged products. The product must be opened within 30 days of the delivery date or the trial and warranty is void.

• Prize draws are open to UK residents only.

• Entries must be received by the date highlighted on the corresponding social post

• To enter, participants must enter follow the instructions of entry listed on the original social post.

• The decision of the judge is final and no correspondence will be entered into.

• The winners will be notified by Dormeo only.

• Winners must respond within 3 days to claim their prize.

• You are entering to win the prize stated on the corresponding social post.

• The prize draw is not open to anyone associated with the promotion or employees of Dormeo.

• Dormeo reserves the right to use the entrant’s information as appropriate.

• Prizes cannot be exchanged for cash.

• Extra Savings Offer. Save an extra £10 off single and super king-size mattresses. Extra Savings only apply to selected items on sale at the time of applying but do not include any clearance, bedding, divan beds, or any non-sale items. Additional discount is included in the sale price. This is a limited-time offer and will end as indicated on the Dormeo website.