Octasmart (& Premium) Mattress / Octasmart Essentials 18-Year Limited Warranty

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Octaspring® has passed the highest quality standards not just in sleep, but also a very demanding aerospace industry, bringing you first-class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring its longevity and we are happy to give an 18-year warranty on Octasmart® mattresses.

1. Octasmart® mattress core has an 18-year limited warranty and the removable mattress cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your Octasmart® mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.

2. Materials in the mattress will not change with normal use. The thickness of the mattress can reduce from 5% to 15%. Such reduction in thickness is considered normal. Reparation and repayment claims caused by such a reduction of thickness will not be granted.

3. Industry-standard tolerances apply to mattress dimensions, +/- 10mm in height and +/- 20mm in both width and length. This tolerance is considered normal and does not constitute a defective mattress. Such a variation can occur even after long use of the mattress.

4. Partial increase in mattress softness is not considered as an error but as a consequence of normal use. Therefore such softness increases are not covered within the warranty statement.

5. In the case of a product claim, it is the buyer's responsibility to provide evidence of a defect, if images cannot be provided, it is down to the buyer to arrange a professional inspection at their own cost. The seller reserves the right for a professional inspection of the mattress and might require the supply of photographs of the entire sleeping surface of the mattress detailing the visible faults. Please note the defective mattress must be returned to the seller for inspection to determine the proper remedy, if any, under Warranty. All shipping costs to and from the seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.

6. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the mattress, must be notified to the seller within 30 days of mattress delivery.

7. The manufacturer does not warrant for mattress changes and errors caused by mattress use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for mattress reparation or mattress replacement caused by such errors and by use not in accordance with instructions will not be granted.

8. The warranty is valid from the date of product purchase and valid for 18 years and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended but will continue from the original date of purchase.

9. All mattresses have a weight limit of 22 stone on each side. Use above this weight limit is not covered by warranty.

10. Our mattresses are suited to standard bed bases and bedsteads. For slatted bases, please ensure the maximum gap is no more than 7.5cm, wear and tear on a mattress will be greater the wider the gaps and will invalidate the warranty if gaps are more than 7.5cm.

11. Care must be taken when unpackaging and unrolling the Octasmart® mattress. Instructions are provided in the form of a welcome booklet and cover the opening and recovery process. Note that mattresses will need up to 24 hours to recover fully from their rolled state.

12. Our memory foam mattresses should be rotated once a week for the first 4 weeks of use and then once every 4 weeks thereafter. Rotate head to toe and vice versa.

13. The product is intended for use inside the home in temperate environments. We recommend exposing the mattress to fresh air weekly without sheets. In this way, a build-up of humidity is prevented. The occurrence of mould is not covered under warranty. Tip: make sure your mattress is not pushed right against the wall.

14. If you make a valid claim under the guarantee after 5 years from the date of purchase, the seller will provide you with an equivalent replacement mattress subject to you paying a percentage of the price of the mattress as follows:

Yearly Warranty Structure

0-5 years: Full guarantee
5-6 Years: Guarantee reduced by 25%
6-7 Years: Guarantee reduced by 35%
7-8 Years: Guarantee reduced by 45%
8-9 Years: Guarantee reduced by 50%
9-10 Years: Guarantee reduced by 55%
10-11 Years: Guarantee reduced by 60%
11-12 Years: Guarantee reduced by 65%
12-13 Years: Guarantee reduced by 70%
13-14 Years: Guarantee reduced by 75%
14-15 Years: Guarantee reduced by 80%
15-16 Years: Guarantee reduced by 85%
16-17 Years: Guarantee reduced by 90%
17-18 Years: Guarantee reduced by 99%

15. QVC customers please call our Customer Service helpline on 0800 255 0665 in the event of any claim regarding your purchase.

This does not affect your statutory rights.

Warranty is not valid if:

1. The product has been damaged due to misuse, careless treatment or physical abuse such as cuts, tears, burns or liquid stains.

2. When problems are caused where products have not been maintained in accordance with washing and/or care instructions.

3. Problems are a result of misuse or careless treatment. Due to normal product wear and tear. When the product is not in a hygienic state or when the returned product has not been protected from damage during transport.

4. Product failure is due to causes other than defective workmanship or materials.

5. When the occurrence of mould, dirt and smells is a result of poor airing.

6. When the product has not been opened within one month of the date of delivery.

7. For transportation costs.

8. If product is transported outside of mainland UK

9. When the customer cannot supply an original proof of purchase.

10. When the package is not opened within 30 days of delivery.

Octasmart Topper 8 Year Limited Warranty

1. Octasmart® topper core has 8 years limited warranty and the removable topper cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your Octasmart® topper if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.

2. This warranty does not include a normal increase in softness of the core material which does not affect the pressure-relieving qualities of the topper. It also does not include normal reduction of the topper thickness, which can change from 5-15%. Due to the elastic components of the topper. Its dimensions have a +/- 10mm in height and +/- 20mm width and length tolerance, which is normal and not covered by warranty.

3. In case of product claim, it is the buyer's responsibility to provide evidence of a defect, if images cannot be provided, it is down to the buyer to arrange a professional inspection at their own cost. The seller reserves the right for professional inspection of the topper and may require the buyer to supply photographs of the entire sleeping surface of the topper with any visible faults. Please note the defective topper must be returned to the seller for inspection to determine the proper remedy, if any, under warranty. All shipping costs to and from the seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.

4. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the topper, must be notified to the seller within 30 days of topper delivery.

5. The manufacturer does not warrant for topper changes and errors caused by topper use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for topper reparation or topper replacement caused by such errors and by use not in accordance with instructions will not be granted.

6. The warranty is valid from the date of product purchase and remains valid for 8 years, and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended but will continue from the original date of purchase.

7. All mattress toppers have a weight limit of 22 stone on each side. Use above this weight limit is not covered by warranty.

8. Care must be taken when unpackaging and unrolling the Octasmart® topper. Instructions are provided in the form of a welcome booklet and cover the opening and recovery process. Note that toppers will need up to 24 hours to recover fully from their rolled state.

9. If you make a valid claim under the guarantee after 2 years from the date of purchase, the seller will provide you with an equivalent replacement topper subject to you paying a percentage of the price of the topper as follows:

Yearly Warranty Structure

0-2 years: Full guarantee
2-3 Years: Guarantee reduced by 25%
3-4 Years: Guarantee reduced by 45%
4-5 Years: Guarantee reduced by 65%
5-6 Years: Guarantee reduced by 75%
6-7 Years: Guarantee reduced by 85%
7-8 Years: Guarantee reduced by 95%

10. QVC customers please call our Customer Service helpline on 0800 255 0665 in the event of any claim regarding your purchase.
This does not affect your statutory rights.

Warranty is not valid when:

1. The product has been damaged due to misuse, careless treatment or physical abuse such as cuts, tears, burns, or liquid stains.

2. Problems are caused due to products not being maintained in accordance with washing and/or care instructions.

4. Product failure is due to causes other than defective workmanship or materials.

5. The occurrence of mould, dirt, and smells is a result of poor airing.

6. The product has not been opened within one month of the date of delivery.

7. The customer cannot supply an original proof of purchase.

8. When batch labels are removed.

9. When the package is not opened within 30 days of delivery.

10. When the mattress has been placed on top of another mattress.

Guarantor: United T and C Limited trading as Dormeo UK Limited is registered in England and Wales no. 07740398. Registered address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH.